KPI for production database availability is zero downtime due to critical service provided to final users in El Salvador, RINNOVO provides 7/24 support services for database brands as Oracle, MS SQL Server, My SQL, and so on. Support includes but is not limited to proactive recommendations, Software upgrade, fix issues between databases and applications.
Challenges
Support for zero downtime in production database environment
Functional database environment to serve the application ecosystem in organization
Plan for upgrade's roadmap and RAC Installations
Results
Redefine baseline for monitoring with Oracle Cloud Control
Proactive monitoring for avoid issues over production environment
Complete SR tracking with our ticket's system
Automatic monthly report regarding attended issues
Zero downtime for database production environment
Technology used:
Oracle Database, MS SQL Server, MySQL
Country:
El Salvador4>
Methodology:
OUM + Troubleshooting 4>
Year: