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KPI for production database availability is zero downtime due to critical service provided to final users in El Salvador, RINNOVO provides 7/24 support services for database brands as Oracle, MS SQL Server, My SQL, and so on. Support includes but is not limited to proactive recommendations, Software upgrade, fix issues between databases and applications.


Support for zero downtime in production database environment

 Functional database environment to serve the application ecosystem in organization

 Plan for upgrade's roadmap and RAC Installations


  Redefine baseline for monitoring with Oracle Cloud Control

  Proactive monitoring for avoid issues over production environment

  Complete SR tracking with our ticket's system

  Automatic monthly report regarding attended issues

  Zero downtime for database production environment

Technology used:

Oracle Database, MS SQL Server, MySQL


El Salvador


OUM + Troubleshooting